Privacy Policy for Balanced Oasis LLC
Effective Date: January 1st, 2025
Last Updated: May 16th, 2025
At Balanced Osis LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.balancedoasisrva.com, use our services, or otherwise interact with us. By using our services or accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
•Full name
•Contact details (email address, phone number, mailing address)
•Date of birth
•Emergency contact details
b. Health & Medical Information
To provide safe and personalized massage therapy services, we may collect information such as:
•Health history (e.g., injuries, chronic conditions, allergies)
•Current medications
•Treatment preferences or concerns
This information is confidential and used solely for your care and safety.
c. Booking & Payment Information
When you schedule an appointment or make a payment, we may collect:
•Appointment history
•Payment method details (processed securely through third-party systems)
•Billing address
d. Website & Usage Data
When you visit our website, we may collect:
•IP address
•Browser type
•Pages visited
•Date/time of visit
•Cookies and tracking data (for website performance and user experience)
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2. How We Use Your Information
We use your information to:
•Provide and manage massage therapy services
•Communicate with you about appointments or services
•Maintain accurate health and client records
•Process payments and send invoices
•Comply with applicable legal and professional requirements
•Improve our services and website
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3. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
•Licensed practitioners within our business who provide your treatment
•Payment processors (for secure transactions)
•Law enforcement or regulators if required by law
•Authorized third parties with your explicit consent
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4. Data Storage & Security
We store your personal and health information securely, using administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure.
If you submit personal information via paper forms, it is stored in locked files. Digital records are stored on secure, password-protected systems.
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5. Your Rights
Depending on your location (e.g., U.S., EU, Canada), you may have rights such as:
•Access to your records
•Request correction or deletion of your information
•Withdraw consent for use of your personal or health information
•File a complaint with a privacy regulator
To exercise your rights, contact us at the information below.
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6. Retention of Information
We retain client records as required by law and professional licensing standards, typically for six years after your last visit.
HIPAA Reference: Microsoft Word - StateDocumentRetentionAgencyMedical.docx
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7. Children's Privacy
We do not knowingly collect personal information from individuals under the age of 18 without verified parental or guardian consent.
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8. Updates to This Policy
We may update this Privacy Policy occasionally. The updated version will be posted on our website with the “Last Updated” date.
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9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Balanced Oasis LLC
Email: balancedoasisrva.com
Phone: 804-551-2370
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