Appointment Policies and F.A.Q's

1. General Information

What are your hours of operation?
Availability is flexible to accommodate today’s working professionals. Appointments are generally available as early as 7:00 AM and no later than 6:30 PM.

How do I schedule an appointment?
Appointments may be scheduled via text, email, or phone call. Once your appointment is confirmed, you will receive a confirmation email with full appointment details.

Do you accommodate same-day appointments?
Generally, no. However, you are welcome to call, text, or email to inquire about same-day availability.

Are consultations required?
Yes. Consultations are required for all first-time clients and are conducted via FaceTime, WhatsApp, or Zoom. This allows us to get acquainted, discuss goals for your session, and preview the designated working area.

You will also be required to complete an intake form prior to service. This is nonnegotiable

How long is the consultation?
Client consultations typically last 10–30 minutes, depending on how much information is completed prior to the appointment.

Are deposits required for scheduling appointments?
Yes. Deposits are required for all new clients. After your first appointment, deposits are no longer required. However, if you cancel without providing 24 hours’ notice, full payment will be required before scheduling your next appointment.

What if I need to cancel my appointment?
A minimum of 24 hours’ notice is required to cancel an appointment. If proper notice is not provided, the client will be required to pay the next appointment in full in order to reschedule.

2. Mobile Massage Details

Are you 100% mobile? Do I have the option to come to you?
Yes. All services are 100% mobile. There is currently no option for clients to visit a studio location.

Do you travel outside of the Richmond metropolitan area?
Yes. Appointments outside the Richmond metropolitan area are available. Travel beyond a 50-mile radius is subject to a $100 travel fee.

Travel fees for package clients outside the 50-mile radius:

Standard: One-time $100 fee + $25 per session thereafter
Opal Package: $150
Ocean Package: $175
Ultimate Oasis Package: $225

What is a mobile massage appointment and what does it entail?
A mobile massage appointment is a service provided in your home or desired location. I arrive 20–30 minutes prior to the scheduled appointment time to allow for aromatherapy selection, full setup, and to address any questions or concerns before the session begins.

What is expected of the client during a mobile massage?
Clients should schedule their appointment during a time and environment that supports quietness and relaxation. Access to a kitchen or bathroom sink (for handwashing, towel warmer, and diffuser use) and one power outlet is required.

Do I need to be home when you arrive?
Yes. Clients must be home and ready for service upon my arrival. Please do not have me waiting while you shower, cook, clean, or attend to personal matters. Failure to be ready may result in termination of the appointment.

3. Session Details & Requirements

Do I need to shower before my session?
Practicing good hygiene is always recommended. Being clean prior to any bodywork session helps ensure a comfortable experience for both client and therapist.

Do I need to provide my own sheets?
No. All sheets are provided. You also have the option to purchase personal sheets for $35 for future use.

What do I wear during a massage session?
Most massages can be performed clothed or unclothed, depending on your comfort level. You will remain fully draped at all times, with only the area being worked on exposed.

Do you offer prenatal massage?
Yes. Prenatal massage is offered to clients who have passed their first trimester. A doctor’s note is required and is non-negotiable.

Do you offer couples massage? Do you bring another therapist with you?
Yes, I offer couples massage. I work on one client at a time and do not bring another therapist. There is a 10–15-minute turnaround time between clients.

Can my children be present?
Children may be present, but it is recommended they be supervised away from the workspace.

Can my pets be present?

Pets must be kept in a separate area prior to arrival for health and safety reasons. Session time will not be paused to address matters outside of the appointment.

Does my home need to be clean for the session?
Yes. If the designated workspace is not clean or I do not feel comfortable, we will discuss a resolution. If one cannot be reached, the appointment may be rescheduled or canceled.

Do you bring anyone with you?
Occasionally, a photographer may accompany me to capture setup photos or preparation videos. This will always be communicated beforehand and requires client acknowledgment.

What if you are late to my appointment?
I adhere to a strict time policy, so this is rare. If it happens, you will be notified as soon as possible. Delays are typically due to unforeseen circumstances or unusual traffic. If your appointment begins more than 15 minutes late, you will receive 10% off your service.

Can I play my own music?
Absolutely.

4. Tools, Products & Aromatherapy

What massage gel do you use?
Biotone Pure Organic Unscented Massage Gel and Bon Vital Naturale Massage Gel with Jojoba.

What aromatherapy scents do you offer?
I keep a variety of aromatherapy scents in stock. My staple options include Lavender, Eucalyptus, Peppermint, Tea Tree, Lemon, and Orange. Availability can be confirmed prior to your appointment.

What kind of hot stones do you use?
Hand-crafted ceramic stones from Synergy Stones.

How hot are the Synergy stones?
Stones are used between 120–130°F.

What detergent or fragrances do you use on massage materials?
Tide detergent is used.

5. Payment

What payment methods do you accept?
Cash and credit cards are accepted. Cash is preferred.

6. Massage Packages

How do massage packages work?
Package clients receive priority scheduling. Once purchased, you will receive a receipt and an email contract. Scheduling your appointments in advance is strongly encouraged, though adjustments can be made if needed. Packages are a one-time fee, must be paid in full at the time of purchase, are nonrefundable, and all sessions must be used within 90 days.

What if I do not use my sessions within 90 days?
I work closely with clients to schedule future appointments within the allotted timeframe. If unforeseen circumstances arise, extensions may be considered on a case-by-case basis with timely communication.

Can I gift sessions from my package to someone else?
In rare circumstances, package sessions may be transferred to another household member and are evaluated case-by-case. Sessions may not be gifted outside your household.

How long do I have to use my massage package?
All packages (Opal, Ocean, and Ultimate Oasis) must be used within 90 days of purchase.

Is a Package Agreement provided?
Yes. All package agreements, receipts, and required information are sent and completed via email.

Package-Specific Travel Fees for clients outside the 50-mile radius:

Standard: One-time $100 fee + $25 per session thereafter
Opal Package: $150
Ocean Package: $175
Ultimate Oasis Package: $225